AquaFit Official Website › Blog › AquaFit 60-Day Money-Back Guarantee: How to Get a Refund, Step by Step
AquaFit 60-Day Money-Back Guarantee: How to Get a Refund, Step by Step
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The AquaFit guarantee lasts 60 days from the date you buy, not from delivery. To claim, call +1 (888) 254-0425 or email [email protected] with your order ID. You pay return postage by tracked service. Partial packs are accepted, and credit takes 3 to 5 business days after processing.
Key facts
- The guarantee runs 60 days from the date of purchase, not from delivery.
- Claim by phone on +1 (888) 254-0425 or by email at [email protected], quoting the order ID.
- Return postage is paid by the buyer, and a tracked service is required.
- Partial packs are accepted. Opened bottles do not void a claim.
- Credit takes 3 to 5 business days once processed, then 5 to 10 days at the card issuer.
- Returns go to 32 Old Slip, Suite 3200, New York, NY 10005, USA.
- Day 45 is the last comfortable day to open a claim, in our desk's view.
How does the AquaFit 60-day guarantee work?
The guarantee is a promise to refund your purchase if you claim within 60 days. The clock starts on the date of purchase. That detail is easy to miss, because many people assume it starts when the parcel arrives.
Shipping from the United States takes some days, and your parcel will be in transit while the clock runs. So the real window to use the product is a little shorter than 60 days. That is the main reason to plan your decision early.
What are the terms in plain words?
Here are the terms in one table, as the distributor's paperwork gives them.
| Term | What is published |
|---|---|
| Length | 60 days from the date of purchase |
| How to claim | Phone +1 (888) 254-0425 or email [email protected], quoting the order ID |
| Return postage | Paid by the buyer, tracked service required |
| Partial packs | Accepted. Opened bottles do not void a claim |
| Time to credit | 3 to 5 business days once processed |
| Time at your bank | 5 to 10 more days at the card issuer |
| Return mail needs | Full name, email, order ID |
| Order desk hours | 7:00am to 9:00pm, seven days |
Anything not on this list is not published. For example, whether your outbound shipping cost is refunded is not stated in our sources, so ask the desk when you call.
How do you claim a refund step by step?
- Find your order email and note your order ID and purchase date.
- Check the date. If you are inside 60 days, go on. Aim to start by day 45 so there is time for the parcel.
- Call +1 (888) 254-0425, which is open 7:00am to 9:00pm, seven days. Or email [email protected]. Say you want to use the guarantee and quote the order ID.
- Ask the desk to confirm in writing where to send the bottles. The returns address on file is 32 Old Slip, Suite 3200, New York, NY 10005.
- Pack the bottles, opened or not, with a note that gives your full name, email and order ID.
- Send the parcel by a tracked service, and keep the receipt. You pay the postage.
- Wait for the credit. It takes 3 to 5 business days once processed, then 5 to 10 days at your card issuer.
Keep every email and the tracking number until the money has landed on your statement.
Why do we say day 45 and not day 60?
This is our own advice, not a published rule. A claim has to be opened inside 60 days, but a parcel also has to reach New York and be processed. If you wait until day 59 to decide, you are cutting it close, and a delay at the post office could cost you the refund.
Day 45 gives you two weeks of margin. It also lines up with the distributor's summary that most buyers who report a change put it at 3 to 6 weeks. By day 45 you will have had the whole of that window and you will know where you stand.
If you write to the order desk before day 60 and your claim is logged, you have a record that you were on time. Always keep that email.
Can you cancel an AquaFit order?
The product is sold as a one-time checkout, with no subscription. So there is nothing that renews and nothing to cancel later. If you want to stop an order you have just placed, or change it, call the order desk at +1 (888) 254-0425 as soon as you can. Orders, tracking and changes go through that desk.
Whether an order can be stopped before it ships is not published in our sources, so we cannot promise it. If the order has already shipped, the refund route above is the path.
Do not write to the website desk about a cancel. It cannot see orders. It will only point you to the order desk.
What does the guarantee not do?
A guarantee is useful, and it has edges. Be clear about them so there are no surprises.
- It does not apply after day 60, whatever the reason.
- It does not apply to orders placed through other channels. Those cannot be seen, tracked or refunded by this desk.
- It does not refund your return postage, as far as our sources say. The buyer pays it.
- It does not promise any result. It is a money-back policy, not a claim that the product works.
- It does not replace medical care. If something concerns you, see a doctor first, and then deal with the refund.
The FTC Health Products Compliance Guidance explains that money-back offers do not make a health claim true. Treat the guarantee as protection, not proof.
How can you use the guarantee well?
Put the guarantee to work from day one.
- Write the purchase date on the bottle's box, or in your phone.
- Set two reminders: day 30 and day 45.
- Keep a simple log of weight, waist and evening energy, so you decide on facts and not on mood.
- Pick a pack that fits the window. Two or three bottles fit it. Six bottles put about four months outside it.
- Save every email and photograph the bottle's lot and best-before on the base.
A guarantee is only as good as your records. A few minutes of tidy notes make a claim easy.
Frequently asked questions
How long is the AquaFit money-back guarantee?
It is 60 days from the date of purchase, not from delivery. Shipping time therefore uses up part of the window, so decide early.
How do I get an AquaFit refund?
Call +1 (888) 254-0425 or email [email protected], quote your order ID, and follow the return instructions. You pay return postage by tracked service, and partial packs are accepted.
Can I get a refund if I opened the bottle?
Yes. Partial packs are accepted, and opened bottles do not void a claim. You still need to claim within 60 days of purchase.
How long does an AquaFit refund take?
The credit takes 3 to 5 business days once the return is processed, then 5 to 10 days to show at your card issuer.
How do I cancel an AquaFit order?
AquaFit is a one-time checkout with no subscription. For a change or cancel on an order you have just placed, call the order desk on +1 (888) 254-0425. Whether it can be stopped before shipping is not published.
Who pays for return shipping?
The buyer pays return postage, and a tracked service is required. Send to 32 Old Slip, Suite 3200, New York, NY 10005, USA, after you have contacted the order desk.
Sources named on this site
- Federal Trade Commission. Health Products Compliance Guidance. 2022. https://www.ftc.gov/business-guidance/resources/health-products-compliance-guidance
- Federal Trade Commission. The Truth Behind Weight Loss Ads. https://consumer.ftc.gov/articles/truth-behind-weight-loss-ads
Our view
A good guarantee does two things. It is easy to understand, and it is easy to use. This one is easy to understand: 60 days, call or email, quote the order ID. Using it takes some care, mostly because the clock starts at purchase and the postage is on you.
Our advice is to decide by day 45 and keep tidy records. The guarantee does not prove the product works. It limits what you lose if it does not suit you. Ask a doctor first if you take medicine. AquaFit is a dietary supplement, not a drug, and not FDA approved.