AquaFit Official Website › Privacy Policy

Your data

AquaFit Privacy Policy: What This Website Collects

What this website collects, what the order desk holds, who sees it and how to have it removed. Written to be read rather than to be scrolled past.

Quick answer

This website collects no personal data of its own. It has no accounts, no comments and no backend, and the contact forms compose a message rather than transmit one.

Order data is held by the distributor and reachable through the order desk on +1 (888) 254-0425. Website correspondence is held in the mailbox at [email protected].

What is collected

What this AquaFit website holds about you

This is a static website. It has no database, no login, no shopping basket and no comment system, which removes most of what a privacy policy normally has to describe.

CategoryCollected here?Detail
Name, email or addressNoThe forms on this website compose a message in your own mail client. Nothing is transmitted to a server here
Payment detailsNoPayment happens on the distributor's checkout, on its own domain. This website never sees a card
Account detailsNoThere are no accounts
Cookies set by this siteNoThis website sets no cookies of its own
Server logsYes, by the hostStandard web server logs: address, timestamp, page requested, user agent. Retained by the host under its own policy
AnalyticsSee belowAny analytics in use are described in the section on third parties
Email you send usYesHeld in the mailbox it was sent to, for as long as the matter is open
The order desk

What the AquaFit order desk holds

An order creates a record, and that record is held by the distributor rather than by this website. It is what makes tracking and refunds possible, and it is the data most people actually want to ask about.

  • ●Your name, email address and delivery address, to send the parcel and to find the order later
  • ●The order ID, the date of purchase and what was bought, which is what the 60-day window is measured from
  • ●Tracking references supplied by the carrier
  • ●Correspondence about the order, including calls logged against it
  • ●A record that payment was taken. The card number itself is held by the payment processor, not by the desk

To ask what is held about an order, or to have it removed, call +1 (888) 254-0425 or write to [email protected]. Removal requests that would break a legal record-keeping duty, such as a tax record of a sale, cannot be honoured in full, and the desk will say which part it cannot remove and why.

The forms

What actually happens when you use a form on the AquaFit website

Worth spelling out, because a form that looks like every other form usually behaves like every other form, and these two do not.

You type into the page

What you type stays in your own browser. Nothing is sent anywhere as you type, and no keystroke is recorded.

You press the button

The page shows a message telling you which address to send your message to, and why. It does not transmit the form. There is no server here to transmit it to.

You send an ordinary email

At which point your own email provider and ours both hold the message, exactly as they would for any email you send anybody.

A form that silently discarded what you typed would be worse than no form, and a form that pretended to submit would be worse still. This arrangement is less convenient and it is honest about where your words end up.

Retention

How long the AquaFit desks keep what they hold

WhatHeld byFor how long
An email you sent the website deskThe website mailboxUntil the matter is closed, then ordinary mailbox retention
An email you sent the order deskThe order mailboxFor the life of the order record
Your order recordThe distributorAs long as tax and accounting rules require a record of a sale
A delivery addressThe distributor and the carrierThe carrier's own retention applies to its copy
Server logs for this websiteThe web hostUnder the host's own retention policy
A photograph you sent usWhichever mailbox received itDeleted when the matter closes, unless you asked us to publish it

Two honest limits. This desk cannot delete a copy held by a carrier or a payment processor, because those are separate companies operating under their own policies. And a record that exists because the law requires a record of a sale cannot be removed while that requirement runs. Where either applies, the desk will say which and why rather than quoting a clause at you.

Third parties

Who else is involved when you use the AquaFit website

PartyWhyWhat they see
The web hostTo serve the pagesStandard server logs
Google FontsThe two typefaces this website usesA request for the font files, which carries your address and browser
The distributor's checkoutTo take the orderEverything you enter on the checkout, under its own policy
The payment processorTo take paymentYour card details, which neither this website nor the desk sees
The carrierTo deliverYour name and delivery address
Your email providerIf you write to usWhatever is in the message

Two of those are worth a sentence each. The font files are requested from Google when a page loads, which is an ordinary web request but is still a request to another company, and it is listed here rather than buried. And once you reach the distributor’s checkout you are on a different website under a different policy, which is the point at which this one stops applying.

Your rights

What you can ask the AquaFit desks to do

Ask what is held

Write to the order desk for order data, or the website desk for correspondence. Say which you want. A reply within one business day is normal.

Ask for a correction

A misspelled name or a wrong address on an order record. Call the order desk, because a delivery address in particular is time-sensitive.

Ask for removal

We will remove what we are able to remove and tell you plainly what has to be kept and for how long, rather than sending a paragraph of clauses.

Ask not to be contacted

Write to the website desk with the word Privacy in the subject line. This desk does not run a marketing list, so in most cases there is nothing to leave.

Depending on where you live, you may have statutory rights that go beyond the four above. Where they do, the statutory right applies and nothing on this page reduces it.

Children and changes

Age, and updates to this AquaFit policy

AquaFit is sold to adults aged 18 and over. This website is not directed at children, does not knowingly collect anything from a child, and does not operate an account system in which a child could register. If you believe a child has sent something to either desk, write to [email protected] and it will be deleted.

This policy may change. The date this page was last reviewed is printed in the footer of every page. Material changes are made on the page itself rather than announced in a banner, and the review date moves forward the same day.

For a copy of the policy as it stood on a particular date, write to the website desk. For anything about an order, the order desk is the only route that can actually see it.

One deliberate omission is worth naming. There is no cookie banner on this website, and that is not an oversight. A banner exists to obtain consent for tracking, and there is no tracking here to consent to: no analytics cookie, no advertising pixel and no cross-site identifier. Adding a banner that asked permission for nothing would train you to click through banners that do matter, which is a small harm rather than a neutral act.

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Order AquaFit from a desk that publishes what it holds

No accounts, no cookies set by this website, and an order record you can ask about on +1 (888) 254-0425.

Current pack totals are shown at checkout

Order AquaFit On The Official Website

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