AquaFit Official Website › Refund Policy
AquaFit Refund Policy: The Full Terms
The complete refund terms for orders placed on this website, written in plain sentences rather than in clauses. The summary is on the guarantee page; this is the document itself.
Orders of AquaFit placed on this website may be returned for a refund within 60 days of the date of purchase.
Claim by telephone on +1 (888) 254-0425 or by email to [email protected], quoting the order ID. Return postage is paid by the buyer.
What this AquaFit policy covers
This policy applies to orders of AquaFit placed through aquafitdaily.com and fulfilled by the distributor this desk represents. It does not apply to purchases made anywhere else, including marketplace listings, retail shops, resale sites or any other website, because this desk cannot see those orders and cannot credit them.
The refund window is 60 calendar days from the date of purchase. The date of purchase is the date payment was taken, which appears on the order confirmation email. It is not the date of delivery, and the window does not pause while a parcel is in transit or while a product is unopened.
| Term | Detail |
|---|---|
| Window | 60 calendar days from the date of purchase |
| What starts the clock | Payment, as recorded on the order confirmation |
| How to open a claim | Telephone +1 (888) 254-0425, or email [email protected], with the order ID |
| Where returns go | |
| Return postage | Paid by the buyer |
| Proof of posting | Required. Use a tracked service and keep the receipt |
| Partial packs | Accepted. Opened bottles do not void the claim |
| Refund method | To the original payment method only |
| Time to credit | Three to five business days after the return is processed |
| Time to appear | A further five to ten days, controlled by the card issuer |
How to return an AquaFit order
Open the claim before day 60
Telephone +1 (888) 254-0425, 7:00am–9:00pm, seven days, or email [email protected]. Quote the order ID from the confirmation email. A claim opened on day 61 is outside the policy.
Write your details and put them in the box
Full name, the email address used at checkout and the order ID, on a sheet of paper inside the parcel. A parcel with nothing identifying inside cannot be matched to an order.
Post it tracked to the returns address
Return postage is the buyer’s cost. Keep the tracking reference until the refund has appeared on the statement.What this AquaFit policy does not cover
Listed plainly, because an exclusion discovered at the point of claiming is worse than an exclusion read in advance.
- ●Orders placed anywhere other than this website. We cannot see them and cannot refund them
- ●Claims opened after day 60. The window is fixed and runs from the date of purchase
- ●Return postage, which is the buyer’s cost in every case
- ●Parcels lost in transit to the returns address where no tracked service was used. Without tracking there is no proof of posting
- ●Refunds to a different card or account from the one that paid. Refunds go to the original payment method only
- ●Any claim about the product’s effect. This is a purchase policy and carries no representation about results
Two things that are not exclusions, because buyers often assume they are. An opened bottle does not void a claim, and a partial pack is accepted. You do not have to return six unopened bottles to claim on a product you tried.
If an AquaFit order arrives damaged, short or wrong
This is a separate route from the refund window and it is faster. Call the order desk the same day the parcel arrives.
| What happened | What to do | What the desk will do |
|---|---|---|
| The pack is damaged in transit | Photograph the outer packaging and the bottles before unpacking further, and call | Arrange a replacement or a refund, usually without a return |
| A bottle is missing from the pack | Photograph the pack as it arrived, and call | Check the despatch record and send the missing bottle |
| The seal under the cap is broken | Do not take a capsule. Photograph it and call | Replace the bottle and record the lot |
| The wrong product arrived | Photograph the label and call | Arrange the correct pack and a return label where one is needed |
| The lot does not match the paperwork | Call with both lot codes | Check the batch record. Stock does ship across cycles, so this is often routine |
In all five cases, keep everything including the outer box until the matter is closed. A carrier claim is much easier to make while the packaging still exists.
Working out your own AquaFit refund dates
Three dates decide whether a claim succeeds, and all three follow from the purchase date on the confirmation email. Work them out on the day you order rather than on day 58.
| Date | How to find it | What to do on it |
|---|---|---|
| Day 0 | The date payment was taken, on the confirmation email | Write it down somewhere other than the email |
| Day 21 | Three weeks later | The earliest fair point to judge anything, on this product's own published timeline |
| Day 45 | Six and a half weeks later | The last comfortable day to open a claim, because a parcel has to travel and be processed |
| Day 60 | The window closes | After this the policy no longer applies, whatever the reason |
Put day 45 in a calendar with a reminder. It is the single most useful administrative act a buyer in this category can perform, and it costs thirty seconds. A claim opened on day 45 is unhurried. A claim opened on day 59 depends on the postal service.
Five things people ask about AquaFit refunds
- ●Do I have to give a reason? No. The policy covers changing your mind and the desk will not argue the point
- ●Can I keep one bottle and return the rest? A partial return is accepted and the refund is calculated against what comes back. Say so on the call so the paperwork matches
- ●Can the refund go to a different card? No. Refunds go to the original payment method, which is a rule of the payment system rather than of this desk
- ●What if the card has since expired? The credit usually still reaches the account behind it. If it does not, your bank is the party to ask
- ●What if I never received the parcel at all? That is a delivery question rather than a refund question, and it is faster. Call the order desk with the tracking number
Changes to this AquaFit refund policy
This policy may change. The version that applies to your order is the version published on the day you bought, and the date this page was last reviewed is printed in the footer of every page on this website. If you want a copy of the terms as they stood on your purchase date, write to the website desk at [email protected] and we will send one.
Nothing in this policy limits any right you have under the consumer law of your own state or country. Where a statutory right is broader than this policy, the statutory right applies and this document does not reduce it.
This policy governs purchases only. It is not medical advice, it makes no representation about what the product does, and a money-back window is not evidence of efficacy. That distinction is set out on the guarantee page and it is worth reading before treating a long refund period as reassurance.
Who to contact about an AquaFit refund
Refunds, returns and tracking
+1 (888) 254-0425, 7:00am–9:00pm, seven days
[email protected]
This website
[email protected], Mon–Fri 9:00am–5:00pm ET
Office: 85 Broad Street, Floor 16, New York, NY 10004, USA
The website desk cannot see orders and cannot process a refund.
We write these pages from the AquaFit label, the distributor’s own paperwork and the order desk, cite public research for every compound we name, and print “not published” wherever a figure is not disclosed rather than estimating it. This label names no ingredients and publishes no panel, and we say so on every page where a buyer would look for one. Corrections are made on the page and the review date moves forward. Write to [email protected]. Every page, every journal post, the bottle facts and the ingredients go through review by Dr. Chioma Okafor-Mbah, MD before they ship. Last reviewed September 2026 by Dr. Chioma Okafor-Mbah, MD.
Order AquaFit with the refund terms read in advance
Sixty days from purchase, claimed on +1 (888) 254-0425, returned to New York, credited to the original payment method.
Current pack totals are shown at checkout
Order AquaFit On The Official Website30 vegetable capsules a bottle · 60-day money-back guarantee · lot AF-26/BR-5104 · orders desk +1 (888) 254-0425