AquaFit Official Website › Contact
Contact Aquafitdaily: The AquaFit Order And Website Desks
Two desks, two jobs, and one of them cannot see your order. Sending a refund question to the wrong address costs a day, so this page leads with which is which.
Tracking, changes and refunds go to +1 (888) 254-0425 or [email protected]. The website itself is handled at [email protected].
The order desk is staffed 7:00am–9:00pm, seven days. The website desk answers Mon–Fri 9:00am–5:00pm ET and has no view of orders at all.
Which AquaFit desk handles which question
Orders, refunds and tracking
Phone: +1 (888) 254-0425
Hours: 7:00am–9:00pm, seven days
Email: [email protected]
Anything with an order number attached to it. Where is my parcel, change my address, I want a refund, my pack arrived damaged, is this lot one you shipped.
Have ready: the full name and email used at checkout, and the order ID from the confirmation email. With those the call is two minutes. Without them it is ten.
The website itself
Email: [email protected]
Hours: Mon–Fri 9:00am–5:00pm ET
For: pages, typos, corrections, privacy requests and press
This mailbox publishes the website. It has no access to the order system, cannot look up a parcel and cannot process a refund. If you write to it about an order, the reply will be a polite redirection to the telephone number above.
Best used for: a factual correction, a photograph of a printed label panel, or a privacy request under the policy.
The two AquaFit addresses, and which post goes where
Office
85 Broad Street, Floor 16, New York, NY 10004, USA
The trading address. Correspondence only. Do not post a return here, because a return that arrives at the office has to be forwarded before it can be processed, and the 60-day clock does not pause while it travels.
Returns
Where a refund return goes. Write your full name, the email used at checkout and the order ID on a sheet and put it inside the box. Use a tracked service and keep the receipt. Return postage is paid by the buyer.
| What you are sending | Where it goes |
|---|---|
| A refund return | |
| A letter about an order | Call the order desk instead. Post is the slowest route to it |
| A correction about this website | Email [email protected] |
| A press or media request | Email [email protected] |
| A privacy request | Email [email protected], with the word Privacy in the subject line |
Message the AquaFit order desk
This form composes a message rather than connecting to the order system, and it says so when you submit it. A static website has no backend, and a form that quietly went nowhere would be worse than no form at all. For anything urgent, call +1 (888) 254-0425.
Message the Aquafitdaily website desk
Corrections, typos, privacy and press. This desk publishes the pages and cannot see orders, so please do not send an order question here even though this form is closer to hand.
What to expect when you contact the AquaFit desks
| Route | Open | Typical response | Best for |
|---|---|---|---|
| Order desk telephone | 7:00am–9:00pm, seven days | Immediately, while you are on the call | Refunds, tracking, address changes, lot checks |
| Order desk email | Monitored during desk hours | One business day | Anything with an attachment, such as a photograph of a damaged pack |
| Website email | Mon–Fri 9:00am–5:00pm ET | One business day | Corrections, privacy, press |
| Postal return | Received during business hours | Processed after arrival, then three to five business days to credit | Refund returns only |
One thing worth repeating because it is the commonest mistake: a refund started by email on a Friday afternoon effectively starts on Monday, and the 60-day window does not pause for the weekend. If you are close to day 55, telephone.
What to have in front of you when you call the AquaFit desk
Four things turn a ten-minute call into a two-minute one. None of them is difficult and all four are in the same email.
The order confirmation email
It carries the order ID, the date of purchase and the tracking number. The purchase date is the one that matters for a refund, because the 60-day window runs from it.
The bottle, if the call is about a bottle
The lot is on the base. Reading it out is faster than describing the pack, and it is what the desk searches on.
A sentence that says what you want
Refund, replacement, address change, tracking, lot check. Saying it first shortens everything after it.
The fourth is a note of the date and time you called and who you spoke to. That is ordinary good practice with any company, and it costs nothing on the day it turns out to matter.
Five things the AquaFit desks will not be able to help with
Published here rather than discovered on a telephone call.
- ●Tell you what is in the capsule. The paperwork this desk holds is batch and shipping paperwork. It is not a formulation sheet, and no panel is published
- ●Give medical advice. Not whether to take it, not whether it suits a condition, not whether it interacts with a prescription. That is a clinician’s question and we will say so
- ●See an order placed elsewhere. A marketplace order, a shop purchase or a different website is invisible to this desk
- ●Change a price. The checkout sets the total and this desk does not discount, add codes or match a figure from another page
- ●Speed up a bank. Once a credit is raised, the card issuer controls when it appears, and it usually takes five to ten days
The first of those is the honest limit of a retail desk selling a product whose manufacturer has not published a panel. We would rather write it here than have somebody spend a telephone call discovering it.
What happens to what you send the AquaFit desks
Short version, with the full text on the privacy page.
| What you send | Why it is held | How long |
|---|---|---|
| Your name and email on a form or an email | To reply to you | Until the matter is closed, then routine mailbox retention |
| An order ID | To find the order | For the life of the order record held by the distributor |
| A postal address on a return | To process the refund | For the life of the order record |
| A photograph you send us | To check a correction or a damaged pack | Deleted once the matter is closed, unless you have asked us to publish it |
| A privacy request | To act on it | As long as the law requires us to keep the record of having acted |
Two things this desk does not do: it does not sell what you send it, and it does not add you to a mailing list because you asked a question. If you want to be removed from anything, write to the website desk with the word Privacy in the subject line.
Questions about contacting the AquaFit desks
Can the website desk process my AquaFit refund?
No, and this is the single most useful thing on this page. The website mailbox cannot see orders at all. Refunds, tracking and changes go to the order desk phone or the sales email.
How do I track my AquaFit order?
The tracking number is in the order confirmation email. If it has not arrived, check the spam folder first, then call the order desk on the number in the footer with the name and email used at checkout.
Where can I buy AquaFit?
On this website, which is a USA Authorized AquaFit Retailer, through the order button on any page. Buying here is what puts your order inside this desk's 60-day window and this desk's phone line.
Order AquaFit on the official website on every page
+1 (888) 254-0425, 7:00am–9:00pm, seven days, with a returns address in New York and 60 days from purchase to use it.
Current pack totals are shown at checkout
Order AquaFit On The Official Website30 vegetable capsules a bottle · 60-day money-back guarantee · lot AF-26/BR-5104 · orders desk +1 (888) 254-0425